Information Technology Support

PROGRAM Information Technology Support
CODE 5885
DIPLOMA TYPE Secondary School Vocational Diploma (DVS)
NUMBER OF CREDITS 120
LENGTH OF TRAINING 1800 hours
NUMBER OF COMPETENCIES 22
TUITION FEE (Local Students) $19,950.00 CAD
TUITION FEE (Foreign Students) $22,950.00 CAD

Program Description

Do you want to deepen your knowledge and acquire new skills to become an expert in your field?

The Aviron technical institute of Montreal offers you the DEP in IT support in its new version which will ensure you an upgrade that meets your ambitions.

Indeed, this upgrade has become essential in light of the new needs resulting from the various technological assessments inherent to digital transformation. Consequently, certain working practices and methods are now being called into question and need to be adapted to today's reality

This program will allow you to acquire the techniques and skills to be able to install, optimize and repair computer software and operating systems.

This program is structured as follows:

  • 20 competencies lasting from 30 to 120 hours.

  • 2 internships to be completed off campus of 120 hours each (one in the middle of the training and the second at the end of your training).

* You could benefit from financial assistance during the duration of your training. Interested parties should contact the finance department at the email address finance@avirontech.com

Program Objectives

Acquire and develop the following skills:

  • Service, diagnose and troubleshoot IT equipment
  • Install, adapt a workstation for the user and operate the elements of network connections
  • Integrate smartphones and tablets into the company’s information system
  • Optimisation of the possibilities of aging technology operating systems
  • Interpret technical documentation and perform tasks on stand-alone or networked computer stations
  • Analyze the architecture and operation of computer systems, restoring operation or optimizing performance
  • Be able to communicate effectively in the workplace and provide customer service
Jobs suggested:

  • Technical support of a network
  • Technical customer support
  • Computer operator
  • Technical sales specialist

Program Content

Code Competency Description Hours Credits
962302 Determine suitability for the occupation and training process 30 2
962316 Use office software 90 6
962328 Install and configure operating systems 120 8
962333 Apply a method to solve computing problems 45 3
962342 Interact in work situations 30 2
962357 Assemble and install computer terminals 105 7
962367 Install and configure local networks 105 7
962373 Manage hardware and software computing resources 45 3
962385 Ensure that peripherals function properly 75 5
962395 Communicate in French during information technology support activities 75 5
962405 Ensure that mobile devices function properly 75 8
962418 Start working in the occupation 120 5
962425 Use system commands and a scripting language 75 5
962435 Use virtualization environments 75 5
962448 Use servers to manage access to network resources 120 8
962456 Use a database management system 90 6
962464 Deploy software 60 4
962475 Apply a technical support process for clients 75 5
962485 Carry out maintenance and monitoring interventions on servers and networks 75 5
962496 Carry out support interventions in connection with communication and collaborative tools 90 6
962507 Restore and optimize computer terminals 105 7
962518 Enter the workforce 120 8

Admission Requirements for International Students


To be eligible for admission for vocational studies leading to an DVS in Welding and Fitting, international students must meet one of the following requirements:

  • Comparative Evaluation : This is a document issued by Immigration, Diversity and Inclusion Québec. It indicates the level of education equivalent for studies conducted outside of Québec. The minimum required level is a secondary 4. Please visit the following link for more information http://immigration-quebec.gouv.qc.ca/en/forms/search-title/comparative-evaluation/index.html;

    • OR

  • Diploma and Transcript: Certified copies of your diploma and transcript from the highest level of education is required. The copies must be translated into French or English. The assessment of the level of study will be completed by the school, the minimum level corresponding to the Quebec school system required is secondary 4;

    • OR

  • General Development Test (GDT) and specific prerequisites: You must present a document stating that you have successfully completed the TDG and specific prerequisites. For the Automobile Mechanics program, you must pass the prerequisites in language of instruction and in mathematics according to the codes shown in the following table:


    • SPECIFIC PREREQUISITES
    Language of Instruction Mathmatics
    Adults Youth Adults Youth
    3101-1 632-306 3053-2 063-306
    3102-2 (3016-2) 563-306
    (3070-3)

    OR

  • Secondary School Equivalency Test (SSET): This evaluation is composed of seven equivalency exams at the Secondary 5 level. These multiple choice tests, assess your general knowledge in English (grammar), English (reading comprehension), mathematics, French (second language), social studies, economics and natural science. Once you’ve passed the evaluation, an Attestation of Equivalence of Secondary Studies (AESS) at the Secondary 5 level is issued. You must present this certificate to apply for an DVS.

    • Required Documents:


    Birth Certificate in French or English.

    If you meet the requirements for admission, and you submit all required documents, your file can be assessed. Based on this assessment you will receive a letter of acceptance within 7 to 10 days.

  • To provide after the admission

    • After receiving the letter of admission, you must :

    Step 1: Apply for an Acceptance Certificate for studies (CAQ) of Immigration, Diversity and Inclusion Québec. Please visit the following link for more information: http://www.immigration-quebec.gouv.qc.ca/en/immigrate-settle/students/obtaining-authorizations/certificat-acceptation/index.html

    Step 2: Apply for a study permit from Immigration and Citizenship Canada: please visit the following link for more information: http://www.cic.gc.ca/english/study/study.asp

    The CAQ and study permit are required in order to start the program. You must send copies to the school before the course begins.

    For more information about the CAQ, the Study Permit and the Equivalences, visit our FAQ page.

    Admission Requirements for Local Students


    To be eligible for admission for vocational studies leading to a DVS in Welding and Fitting, students who are Canadian or permanent residents must meet one of the following requirements:

  • Persons holding a Secondary School Diploma or its recognized equivalent.

    • OR

  • Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned the Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister, or have been granted recognition of equivalent learning.

    • OR

  • Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test (see the following table), or recognition of equivalent learning:


    • SPECIFIC PREREQUISITES
    Language of Instruction Mathmatics
    Adults Youth Adults Youth
    3101-1 632-306 3053-2 063-306
    3102-2 (3016-2) 563-306
    (3070-3)

    Required Documents:

    Birth Certificate in French or English.

    FAQ


    1. What are the program objectives?
    A graduate from the Welding and Fitting program will be qualified to operate equipment to weld, braze and solder. Our students are prepared for what the industry needs and which meets the welding standards. As well as:

  • Interpret plans, specifications and procedures
  • Prepare and weld steel, stainless steel and aluminum parts according to different processes, such as; SMAW, CTAW, GMAW, FCAW
  • Apply occupational health and safety rules
  • Control the quality of products

    • 2. What is the nature of work in this industry?
    This is a highly skilled trade, which involves the use of welding equipment in the heating, welding, cutting and brazing of ferrous and nonferrous metals. Welders work with their hands; building, repairing or performing installations.

    3. What are the main characteristics of a welder?
  • Dexterity and visual acuteness
  • Capacity to concentrate and able to execute precise/detailed work
  • Resistance to uncomfortable positions for long periods of time
  • Sufficient knowledge to interpret plans, specifications and procedures
  • Ease to work in the presence of loud noises, vibrations, smoke, dust and heat.

    • 4. Who employs welders?
  • Welding shops
  • Shipyards
  • Mining companies
  • Aerospace and steel industries
  • Steel manufacturers for railway, aircraft or vehicle industries
  • Steel manufacturers for machinery and equipment or building

    • 5. How and when can I apply for the Welding and Fitting program?
    Refer to our program start dates, for schedule and availability. To get more information and start the application process, you can :
  • Request a brochure for the program
  • Call us at 1-514-739-3010
  • Email us at info@avirontech.com
  • Visit us at : 5460 Royalmount, Ville Mont Royal, Québec, H4P 1H7 (Metro de la Savane)

    • Start Dates


    Course Starting Date End Date Status
    Computing Support - English - Days 2025-01-15 2026-04-10 Available
    Computing Support - English - Days 2025-05-12 2026-09-01 Available
    See Start Dates for French Program
    ENROLL NOW

    Program Description

    This program will teach you how to use various software for various applications (operating systems, application software, databases, etc.) while learning to carry out work on computer stations in stand-alone or network mode. You will also learn to analyze the architecture and operation of computer systems

    Our 1800-hour program focuses on two skills as follows:

    • Mastery of job tasks: 780 hours

    • Extended Skills: 1020 hours

    This program is structured as follows:

    • 20 courses whose duration varies from 30 to 120 hours each;

    • 2 compulsory internships of 120 hours each carried out in the workplace

    *This DVS program is eligible for the program of student financial assistance from the Government of Quebec.

    Acquire and develop the following skills:

    • Make optimal use of software and exploit its possibilities
    • Create and operate databases
    • Develop utility programs
    • Install the physical and logical elements of a computer station
    • Manage access to network resources
    • Set up the shareable resources of a network
    • Restore the operation of a computer station

    Program Content:

    Code Competency Description Hours Credits
    962012 Determine their suitability for the occupation and the training process 30 2
    962025 Analyze the architecture and operation of computer systems 75 5
    962038 Exploit the possibilities of operating systems using older technology 120 8
    962043 Apply a problem-solving method 45 3
    962053 Research information 30 2
    962068 Develop a utility program 120 8
    962074 Interact in various work situations 60 4
    962088 Exploit the possibilities of application software 120 8
    962096 Exploit the possibilities of operating systems using recent technology 90 6
    962106 Create and use a database 90 6
    962116 Install the hardware and software of a computer 90 6
    962122 Manage their time 30 2
    962135 Communicate in French 75 5
    962148 Manage access to the resources of a network 120 8
    962157 Install the shareable resources of a network 105 7
    962166 Exploit the possibilities of telecommunications facilities 90 6
    962173 Manage their careers 45 3
    962186 Troubleshoot a computer problem 90 6
    962194 Optimize the performance of a computer 15 1
    962205 Provide technical support at a telephone help desk 75 5
    962218 Ensure the proper operation of computers in the workplace 120 8
    962228 Provide service to clients in the workplace 120 8
    ENROLL NOW


    Related Links

  • Admission
  • Start Dates