Privacy Policy

1. Collection of Personal Information

When you submit a request for information through our online forms, we only collect the information you provide:

• Name
• Phone number
• Email address
• Message
• Chosen program

2. Use of Information

The information collected is used exclusively by Aviron Technical Institute of Montreal in order to:

• Communicate with you regarding your information request
• Respond to your questions and requests
• Provide information about our programs and services
• Process your admission application
• Maintain your student file and records
• Comply with our legal and regulatory obligations
• Improve our services and communications

3. Legal Basis for Processing

In accordance with Law 25, we process your personal information based on:

• Your consent: when you voluntarily submit your information through our forms
• Contract performance: to process your enrollment and provide our educational services
• Legal obligations: to comply with regulatory requirements in the education sector
• Legitimate interests: to improve our services and communications

4. Sharing and Disclosure

Your personal information is never sold or shared with third parties for commercial purposes. It may only be shared with:

• Authorized staff of the Institute as part of their duties
• Government authorities (Ministry of Education, Immigration Canada, etc.) when required by law
• Our service providers (hosting, CRM, email) who are contractually bound to protect your data
• Financial institutions for payment processing

5. Data Retention

Information is retained for the following periods:

• Information requests: up to 7 years after last contact
• Student records: in accordance with Ministry of Education requirements (minimum 7 years after end of studies)
• Financial records: 7 years in accordance with tax laws
• Marketing data: until consent withdrawal or 3 years of inactivity

After these periods, data is securely deleted or anonymized.

6. Security of Information

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access
• Accidental disclosure
• Loss or destruction
• Unauthorized modification

These measures include encryption of sensitive data, strict access controls, regular backups, and ongoing staff training.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve your browsing experience
• Analyze site traffic (Google Analytics)
• Measure the effectiveness of our advertising campaigns (Google Ads, Facebook Pixel)
• Personalize content

You can manage your cookie preferences through your browser settings.

8. Your Rights

In accordance with Law 25 and applicable laws, you have the right to:

• Access: obtain a copy of the personal information we hold about you
• Rectification: correct your personal information if it is inaccurate or incomplete
• Deletion: request deletion of your personal information, subject to our legal obligations
• Objection: object to the processing of your data for marketing purposes
• Withdrawal of consent: withdraw your consent at any time
• Portability: receive your data in a structured, commonly used format
• Restriction: request limitation of processing in certain circumstances

To exercise your rights, please contact us:

9. Privacy Breach

In the event of a privacy breach that could cause serious harm, we commit to:

• Notify the Commission d'accès à l'information du Québec (CAI)
• Inform you if you are affected
• Take all necessary measures to limit damages

10. Marketing and Communications

With your consent, we may send you information about our programs, events, and services. You can unsubscribe at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly

11. International Transfers

Some of our service providers may be located outside of Canada. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with Quebec and Canadian standards.

12. Minors

If you are under 18 years old, we recommend that your parents or legal guardians review this policy and consent to the collection and use of your personal information.

13. Policy Changes

We may update this privacy policy from time to time. The most recent version will always be available on our website with the update date. Significant changes will be communicated to you by email or through our website.

14. Consent

By submitting your information through our online forms, you consent to its collection and use as described in this policy. You may withdraw your consent at any time by contacting us.

15. Complaints

If you have concerns about our handling of your personal information, you may file a complaint with: