DEP

5885

Program
Information Technology Support
Code
5885
Diploma Type
Secondary School Vocational Diploma (DVS)
Number of Credits
120
Number of Competencies
22
Length of Training
1800 hours
Tuition Fees (Local)
$19,950.00 CAD
Tuition Fees (International)
$23,950.00 CAD
Program Description
Do you want to deepen your knowledge and acquire new skills to become an expert in your field? The Aviron technical institute of Montreal offers you the DEP in IT support in its new version which will ensure you an upgrade that meets your ambitions. Indeed, this upgrade has become essential in light of the new needs resulting from the various technological assessments inherent to digital transformation. Consequently, certain working practices and methods are now being called into question and need to be adapted to today's reality This program will allow you to acquire the techniques and skills to be able to install, optimize and repair computer software and operating systems. This program is structured as follows: 20 competencies lasting from 30 to 120 hours. 2 internships to be completed off campus of 120 hours each (one in the middle of the training and the second at the end of your training). * You could benefit from financial assistance during the duration of your training. Interested parties should contact the finance department at the email address finance@avirontech.com
Main Job Operations
Acquire and develop the following skills: Service, diagnose and troubleshoot IT equipment Install, adapt a workstation for the user and operate the elements of network connections Integrate smartphones and tablets into the company’s information system Optimisation of the possibilities of aging technology operating systems Interpret technical documentation and perform tasks on stand-alone or networked computer stations Analyze the architecture and operation of computer systems, restoring operation or optimizing performance Be able to communicate effectively in the workplace and provide customer service Jobs suggested: Technical support of a network Technical customer support Computer operator Technical sales specialist
Program Content
  • 962302 30h • 2cr
    Determine suitability for the occupation and training process
  • 962316 90h • 6cr
    Use office software
  • 962328 120h • 8cr
    Install and configure operating systems
  • 962333 45h • 3cr
    Apply a method to solve computing problems
  • 962342 30h • 2cr
    Interact in work situations
  • 962357 105h • 7cr
    Assemble and install computer terminals
  • 962367 105h • 7cr
    Install and configure local networks
  • 962373 45h • 3cr
    Manage hardware and software computing resources
  • 962385 75h • 5cr
    Ensure that peripherals function properly
  • 962395 75h • 5cr
    Communicate in French during information technology support activities
  • 962405 75h • 8cr
    Ensure that mobile devices function properly
  • 962418 120h • 5cr
    Start working in the occupation
  • 962425 75h • 5cr
    Use system commands and a scripting language
  • 962435 75h • 5cr
    Use virtualization environments
  • 962448 120h • 8cr
    Use servers to manage access to network resources
  • 962456 90h • 6cr
    Use a database management system
  • 962464 60h • 4cr
    Deploy software
  • 962475 75h • 5cr
    Apply a technical support process for clients
  • 962485 75h • 5cr
    Carry out maintenance and monitoring interventions on servers and networks
  • 962496 90h • 6cr
    Carry out support interventions in connection with communication and collaborative tools
  • 962507 105h • 7cr
    Restore and optimize computer terminals
  • 962518 120h • 8cr
    Enter the workforce

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